STORY BY ZAINABU ISSAH
Thirty-two organisations and individuals were today awarded outstanding performance in customer service delievery in the country.
They received the recognition for their contribution to the sector for the past 12 months at the 2nd Ghana Customer Service Conference and 3rd awards ceremony on customer service in Accra.
The awards event was to promote high professional standards in the customer service fraternity as well as encourage excellence among customer service practitioners and reward businesses for their attitude, contribution and commitment towards their customers.
The theme for this year’s event was “Achieving Customer Service Excellence in Ghana; The role of Stakeholders.”
Speaking at the ceremony, the National Customer Service Advocate and Coordinator of the Ghana Customer Service Week, Mr Hector Wulff said excellent customer service opens doors for investment and businesses in Africa.
He said with the collective efforts of stakeholders in the customer service industry, a lot could be achieved as organisations would be forced to provide the best of services to their clients and customers who play a bigger role in the success of their companies.
He revealed that the award was instituted to promote awareness for excellent customer service concept and its importance to the success of businesses.
Mr Wulff said the annual national event was devoted to raising the standards of customer service across the country through awareness creation, education and sharing of global best practice in service delivery.
The Minister of State In- Charge of Public Sector Reform, Mr Alhassan Azong, in his remarks advised stakeholders to ensure quality customer care at all times.
He said without the customer, companies and organisations would not be as successful as they are because they play very important roles in every organisations success.
He therefore urged the awardees to continue to exhibit a sense of professionalism in their work by giving the customer every needed attention.
The President of the Customer Advocacy Centre, Dr Mrs Goski Alarbi who chaired the function urged customers to always demand their rights as clients of various companies and organisations.
The awards which were in 12 categories saw City Lights Ghana Limited, Toyota Ghana Limited, Somotex Ghana Limited, the Spinal Clinc, Nest of Ideas Consulting Limited, Rlg Communications, Zoomlion Ghana Limited, TV3 Ghana, Goldcoast Securities Company Limited and the Ghana Chamber of Commerce and Industry win under the Ghana Customer Service Hall of Fame category.
The Corporate Ambassadors for Service Excellence category was awarded to 12 organisations which include Everpure Ghana Limited, State Insurance Company, National Investment Bank, Starlife Assurance Company Limited, Vodafone Ghana, Goil Ghana Limited and Virgin Atlantic Ghana.
The rest were Elite Kingdom and Investments and Consulting Limited , Alisa Hotel, Akroma Plaza Hotel, JD Fast Foods and Restaurants, and Ashanti Home Touch and Restaurants.
The Service Oriented Institution of the year went to Bank of Africa while Jaka Investment Limited took the
Promising Customer Service Organisation of the year 2012 to 2013.
Indomie , was awarded the Customer Trusted Brand of the Year whilst Professor Robert Hinson of the University of Ghana Business School took the Service Excellence Publication of the year 2012 to 2013 with his publication on service marketing excellence.
The Customer Service Consultancy of the year 2012 to 2013, was won by Mam Corporate Resources Africa whilst the Chief Executive Officer of Mobile Zone Ghana Limited, Mr Maxwell Techie and the CEO of Mibes Hospitality Limited, Mrs Bridget Markwe won the Customer Service King and Queen of the year.
The Customer Service Professionals of the year 2012 to 2013, went to the Head of Customer Service and Public Relations of National Investments Bank (NIB), Mr J N Harlm and the Head of Customer Service of Toyota Ghana, Madam Rebecca Ansong.
The Managing Director of Lizzy Cold Stores, Madam Elizabeth Boni was awarded the National Traders Ambassador for Customer Service Excellence for the year 2012 to 2013.
Speaking to the Daily Graphic, the Sales and Marketing Manager of Everpure Ghana Limited, Mr Ephraim Wuaku expressed the company’s commitment of continues quality customer service in the country.
He further thanked their customers for their loyalty to them adding that without their loyalty, the company would not have come this far.
“Our customers are not only the purpose of our business but they are part of it and we appreciate them for doing us this honour,” he explained.
Thirty-two organisations and individuals were today awarded outstanding performance in customer service delievery in the country.
They received the recognition for their contribution to the sector for the past 12 months at the 2nd Ghana Customer Service Conference and 3rd awards ceremony on customer service in Accra.
The awards event was to promote high professional standards in the customer service fraternity as well as encourage excellence among customer service practitioners and reward businesses for their attitude, contribution and commitment towards their customers.
The theme for this year’s event was “Achieving Customer Service Excellence in Ghana; The role of Stakeholders.”
Speaking at the ceremony, the National Customer Service Advocate and Coordinator of the Ghana Customer Service Week, Mr Hector Wulff said excellent customer service opens doors for investment and businesses in Africa.
He said with the collective efforts of stakeholders in the customer service industry, a lot could be achieved as organisations would be forced to provide the best of services to their clients and customers who play a bigger role in the success of their companies.
He revealed that the award was instituted to promote awareness for excellent customer service concept and its importance to the success of businesses.
Mr Wulff said the annual national event was devoted to raising the standards of customer service across the country through awareness creation, education and sharing of global best practice in service delivery.
The Minister of State In- Charge of Public Sector Reform, Mr Alhassan Azong, in his remarks advised stakeholders to ensure quality customer care at all times.
He said without the customer, companies and organisations would not be as successful as they are because they play very important roles in every organisations success.
He therefore urged the awardees to continue to exhibit a sense of professionalism in their work by giving the customer every needed attention.
The President of the Customer Advocacy Centre, Dr Mrs Goski Alarbi who chaired the function urged customers to always demand their rights as clients of various companies and organisations.
The awards which were in 12 categories saw City Lights Ghana Limited, Toyota Ghana Limited, Somotex Ghana Limited, the Spinal Clinc, Nest of Ideas Consulting Limited, Rlg Communications, Zoomlion Ghana Limited, TV3 Ghana, Goldcoast Securities Company Limited and the Ghana Chamber of Commerce and Industry win under the Ghana Customer Service Hall of Fame category.
The Corporate Ambassadors for Service Excellence category was awarded to 12 organisations which include Everpure Ghana Limited, State Insurance Company, National Investment Bank, Starlife Assurance Company Limited, Vodafone Ghana, Goil Ghana Limited and Virgin Atlantic Ghana.
The rest were Elite Kingdom and Investments and Consulting Limited , Alisa Hotel, Akroma Plaza Hotel, JD Fast Foods and Restaurants, and Ashanti Home Touch and Restaurants.
The Service Oriented Institution of the year went to Bank of Africa while Jaka Investment Limited took the
Promising Customer Service Organisation of the year 2012 to 2013.
Indomie , was awarded the Customer Trusted Brand of the Year whilst Professor Robert Hinson of the University of Ghana Business School took the Service Excellence Publication of the year 2012 to 2013 with his publication on service marketing excellence.
The Customer Service Consultancy of the year 2012 to 2013, was won by Mam Corporate Resources Africa whilst the Chief Executive Officer of Mobile Zone Ghana Limited, Mr Maxwell Techie and the CEO of Mibes Hospitality Limited, Mrs Bridget Markwe won the Customer Service King and Queen of the year.
The Customer Service Professionals of the year 2012 to 2013, went to the Head of Customer Service and Public Relations of National Investments Bank (NIB), Mr J N Harlm and the Head of Customer Service of Toyota Ghana, Madam Rebecca Ansong.
The Managing Director of Lizzy Cold Stores, Madam Elizabeth Boni was awarded the National Traders Ambassador for Customer Service Excellence for the year 2012 to 2013.
Speaking to the Daily Graphic, the Sales and Marketing Manager of Everpure Ghana Limited, Mr Ephraim Wuaku expressed the company’s commitment of continues quality customer service in the country.
He further thanked their customers for their loyalty to them adding that without their loyalty, the company would not have come this far.
“Our customers are not only the purpose of our business but they are part of it and we appreciate them for doing us this honour,” he explained.
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